the mandatory e-learning must be completed at least 24 hours before Stage 2 (face-to-face teaching day) of the course
failure to do so will result in the registrant’s place at Stage 2 of the course being cancelled without any refund
fee-paying registrants who cancel more than 14 days before Stage 2 of the course will receive £100 refund
no refunds can be made for cancellations within 14 days of Stage 2 of the course
regrettably, if a cancellation results in a department having no fee-paying registrant at Stage 2 of the course, the non-paying attendees will have their place(s) cancelled even if they have completed the e-learning
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